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Welcome to APIVITA.COM and thank you for shopping with us!
SHOPPING ONLINE - Searching for products

To find your favorite APIVITA product or view the full range of APIVITA products, use the following searching functionalities:

  • • Search by keywords: Type a product name, ingredient, or category in the Search box at the upper right of any page of apivita.com to get a list of products that match your search. Each product is listed with a picture, price, and other details. Search tips: If you're not getting the search results you expected, please check the spelling of the item. Or type multiple words to focus your search. For example, to search for a lotion that contains propolis, type "lotion propolis" in the Search box.
     
  • • Search by product category: Search step-by-step and find the products you prefer selecting the product category of your interest at the top of any page. Each product category contains a number of sub-categories to refine the category content. The sub-categories are displayed on the left-hand side.
     
  • • Search by concern: Find products appropriate for your special needs and concerns by selecting the appropriate sub-category on the left-hand side under product categories.
     

Welcome to APIVITA Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

  • • Step One: Select the desired quantity, size or shade and click “add to cart”.
     
  • • Step Two: When you've completed shopping, click the “Checkout” button, which is found on each page. Then, simply follow the instructions to checkout and complete your order. Please note that you may change the contents or edit the quantities of items in your shopping cart until you click “Place Order Now.” After clicking “Place Order Now” your order will be processed.
     
  • • Step Three: After your order has been submitted, a “Thank You” page will be displayed and your order number will be provided. You will also receive an email confirmation shortly after your order has been submitted (please check both junk mail and inbox). If your email confirmation does not arrive within 24 hours after you have placed your order, please contact us via e-mail at info@apivita.com for assistance. 

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please e-mail us at info@apivita.com. For fastest service, please have your order number available.

Click on “My Cart” on the upper right side of any page of apivita.com/usa to display a list of items you selected to purchase, the selected quantities of each item, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

If you wish to delete an item from your Shopping Cart, simply go to “My Cart” and select the “Remove” button. The item will be removed from your shopping cart.

If an item is not available, it will be shown as out of stock on its product page. Unfortunately you cannot add out of stock items to your Shopping Cart. If you have any further questions on out of stock items, please contact us via email at info@apivita.com.

From time to time, we will reward our customers with special promotional offers via email. These offers are available for a limited time only and expire on the date communicated. To redeem promotion codes, simply enter your promotion code in the text box marked “Coupon Code” on your Shopping Cart. When a promotion code is accepted, it will be displayed on the “Order Review” page.

Please Note: Promotion codes are case sensitive and should be entered exactly as they appear. Only one promotion code may be used per online order.

The prices in US dollars do not include taxes and we do not charge sales tax on our site.

Orders to the US over $800 (including shipping) might be subject to customs and import duties.

If any payment of customs or import duties is requested, you shall take the charge. APIVITA has no control over these charges and cannot predict what they may be. We recommend that you check with your local customs office for more information.

APIVITA accepts the following credit or debit cards: Visa, MasterCard or Maestro. After placing your order on our website, you will be redirected on Piraeus Bank’s secure page to fulfill your payment. Entering credit card information on this site is secure. All order information is encrypted in order to protect credit card information submitted during the checkout process. For security purposes, your billing name and address must match the credit card information used for payment.

APIVITA also accepts payments through PayPal. Please note that you do not need to have or create a PayPal account to complete an order. PayPal accepts all valid debit and credit cards. After placing your order on our website, you will be redirected on PayPal’s secure page to fulfill your payment. At this point, you can either login your PayPal account or pay with your debit or credit card as a PayPal guest.

The charge will be made upon confirmation of the order.

If your payment is declined your order cannot be processed and you will see an automatic message on your screen.

At APIVITA Online, we understand how important security is to you. Therefore, all orders placed on apivita.com/usa are encrypted using Secure Socket Layer (SSL) encryption technology to protect any credit card information that is submitted at the time of the order.

DELIVERY AND SHIPPING POLICY - Shipping charges

For shipping your order, APIVITA in collaboration with UPS has obtained special shipping offers exclusively for its customers. Therefore, your order will be delivered with UPS Express Saver Service within 2-7 business days upon shipment. Orders are shipped every Thursday, if placed by Wednesday 11:59 PM EST.

Shipping charges per order:

Order Amount Shipping Cost
Up to $90 $15
Over $90 FREE
Delivery time: 2-7 business days

*Subject to placing your order before specific cut-off times. Estimate delivery date will be provided once you add your postal code during checkout. For more details please check the “Shipping Information” section bellow.


Shipping Information:

  • • Orders designated to the United States, are shipped every Thursday.
  • • Orders placed between Thursday 12:00 AM EST to Wednesday 11:59 PM EST, will be processed and shipped next Thursday.
  • • After shipment, orders are usually delivered within 2-7 business days. Actual delivery time depends on shipping distance and may vary.
  • • Deliveries are made from Monday through Friday. No deliveries are made on weekends or local holidays.
  • • Estimate delivery date will be provided once you add your postal code during checkout.
  • • Deliveries to private residences or offices: Deliveries are made during business hours. Thus, to facilitate delivery, please use your work address or any other address where there might be someone to receive the package.
  • • Deliveries to UPS Access Points: You may also pick up your order from a UPS Access Point location chosen by you and at a time that fits your daily routine. Locations include newsagents, petrol stations and convenient stores. You may choose a place convenient for you during checkout. UPS Access Points offer a broad range of opening hours (e.g. early in the morning, late in the evening, during the weekend). Delivery to a UPS Access Point usually arrives within 2-7 business days from the shipped date, and you will receive a notification when your package arrives and is ready to collect.
  • • Shipments to P.O. Box and APO/FPO addresses: We are sorry, but we do not ship to P.O. boxes or military APO / FPO addresses at this time.

Orders placed at www.apivita.com/usa will be delivered within USA.

If you are from the United Kingdom, Spain, Rest of Europe or Australia, please check the selection list on the right bottom of each page to switch region.

For other countries, please refer to our Store Locator to find where APIVITA products are sold near you.

After your order has been submitted, an order confirmation page will be displayed on your screen, providing you with your invoice number. You will then receive an APIVITA Order Confirmation by email with details of your purchase.

Once the warehouse has packed your order for shipment, you will receive an APIVITA Shipment Confirmation notice via e-mail. The e-mail contains order detail as well as the parcel’s unique tracking number as issued by UPS. Simply enter this number at the UPS website (www.ups.com) or on “Track Your Order” section so that you may locate the exact position of your parcel and the duration of its shipment.

This tracking number can also be accessed via the Order History section for APIVITA Online registered members.

RETURN POLICY - Returns & exchanges

The following Return Policy only applies to online purchases made through www.apivita.com/usa.

You may wish to return your order (in part of whole) within 14 days from shipping without needing to provide any justification. In this case you shall be reimbursed in the same way as you paid for your order.

Any products for return shall be shipped to the following address: DIANOMI S.A., Agias Sofias - Thesis Dyo Pefka, 19300 Aspropyrgos Attikis, Greece.

All items should be returned in their original packaging and unused. The boxes should be kept intact, as they are considered part of the product.

Before scheduling a return, please contact as at info@apivita.com to give you return instructions and provide you with a return label and customs documents.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS, by choosing one of the following options:

We're sorry, your original shipping fees and return shipping fees are not refundable.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us at info@apivita.com. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier and return to us if requested. Items will be considered in good condition and sales final if not notified within the period noted above.

For further information regarding returns, email us at info@apivita.com. We will be happy to assist you.

Please note: Only items purchased via apivita.com/usa may be returned for refund.

ACCOUNT INFORMATION - How to create an account

To register and create an account with APIVITA Online, click here and fill in the required fields with your personal information. All of the personal information you provide will be held in accordance with our Privacy Policy.

As a Registered Member you will receive exclusive benefits only available when you shop online:

  • • Exclusive Offers — reserved just for our registered members.
  • • Wishlist — create a list of your favorite APIVITA products. We will keep them on file for future visits and convenient shopping.
  • • New Products — you will receive APIVITA Online email news highlighting what's new at APIVITA Online. Be the first to know about product launches, exciting new trends, online shopping offers and helpful tips to keep you looking and feeling great.
  • • Fast Checkout — by storing your billing and shipping information, APIVITA Online can make shopping quicker and easier.
  • • Order History – you may check your previous orders’ information and status as well as to re-order from previous purchases.

In case you have forgotten your username or password, please do the following steps:

  1. 1. Click on “Login
  2. 2. Click on “Forgot your password/ username”
  3. 3. Enter your email address (the one you used for your registration) and click on “Continue”
  4. 4. Please check your email and follow the link to create a new password.
  5. 5. You will receive an email from APIVITA Online entitled “reset your password” which will show you your username.
  6. 6. Click on the link in the email.
  7. 7. Enter your new password.
  8. 8. Click on “Continue”
  9. 9. You will see the on-screen message: “!!Your account has been modified!!”
  10. 10. Click “Login here”
  11. 11. Complete the login page by entering your username and reset password.

Click on My Account after having logged in.

You may view your order history by signing into My Account and selecting Order History from the left hand selection bar.

You may re-order from previous purchases by signing into My Account and selecting Order History from the left hand selection bar.

If you no longer wish to receive emails from APIVITA Online, you may edit your profile under My Account or simply click the unsubscribe link at the bottom of an email we have sent you.

 
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