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Welcome to APIVITA.COM and thank you for shopping with us!
APIVITA.COM

APIVITA.COM.AU or APIVITA.COM ("the Site") or APIVITA Online is the website which provides the content and services available on the Site to you subject to the following terms and conditions ("Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions which include our Privacy Policy which have been drafted in conformity with relevant Australian Laws. In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. If you default negligently or wilfully in any of the obligations set in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to APIVITA, our affiliates, partners or licensors. All information offered by Apivita.com is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. If you have any questions concerning the nature or intended use of the products you can email us at info@apivita.com.au.

WHO WE ARE

The Site is operated in Australia by Pure Elysium Pty Ltd, PO BOX 730, NORTHCOTE VIC 3070. All products appearing on the Site are manufactured by APIVITA S.A. in Greece.

PRIVACY

Please review our Privacy Policy, which also governs your visit to the Site, so that you may understand our privacy practices.

ACCURACY OF INFORMATION

ACCURACY OF INFORMATION
When describing our products on the Site we attempt to be as accurate as possible; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.

INTELLECTUAL PROPERTY - TRADEMARKS

All content available on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "Content") is the property of APIVITA, its affiliates, partners or licensors.

All brand, product and service names used in the Site are the trademarks, trade names or service marks of APIVITA unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or service marks, or use any meta tags or any other "hidden text" utilizing any such trademarks, trade names or service marks, without the express prior written permission of APIVITA or the owner of such trade marks, trade names or service marks.

Except as set forth in the "limited licenses" in the section below, or as required under applicable law, neither the Content or Trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

LIMITED LICENSES

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license does not include the right to:
(i) frame or utilize framing techniques to enclose the Site or any portion thereof;
(ii) modify or download the Site or Content (except caching or as necessary to view the Site);
(iii) make any use of the Site or Content other than personal use;
(iv) create any derivative work based upon either the Site or Content;
(v) collect account information for the benefit of yourself or another party;
(vi) use any meta tags or any other "hidden text" utilizing our name or the Trademarks or to otherwise use the Trademarks;
or (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to the Site
(i) may link to, but not replicate, our Content;
(ii) may not imply that we are endorsing such website or its services or products;
(iii) may not misrepresent its relationship with us;
(iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages;
(v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
(vi) may not use any Trademark; and
(vii) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link.

Any unauthorized use by you of the Site terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

PRODUCTS

PRODUCTS
All products and services available on the Site are governed by these Terms and Conditions, Privacy Policy. Any kind of information relevant to any of those products or services such as product availability, price, shipping costs, warrantee/guarantees (if any), products features, and other relevant information is available on the products page.

If an item is not available, it will be shown as out-of-stock on its product page. Unfortunately you cannot add out-of-stock items to your Shopping Bag. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is available when you place your order is sold out at the time your order is processed, we will notify you by e-mail that your order will not be filled and any charges to your credit card will be reversed. If you have any further questions on out-of-stock items, please contact APIVITA via email at info@apivita.com.au.

All prices indicated for products available on the Site are inclusive of GST (where applicable) at the current rates and are exclusive of shipping charges. The total cost of your order is the price of products ordered including GST and shipping charges as set out in the Shipping Policy below.

Reference to any product or service on the Site does not constitute an offer to sell or supply that product or service and does not mean that the description of any product in your local shop will be the same as that APIVITA included on the Site.

CREATING AN ACCOUNT

If you wish to purchase any products or use certain services on the Site, you must open an account with us. To register and create an account click here and fill in the required fields with your personal information. All of the information you provide will be limited to what is strictly necessary and proportionate and will be held in accordance with our Privacy Policy.

By entering any information on the Site, you represent and warrant that: (i) you are at least 18 years of age;
(ii) you are using your actual identity;
(iii) you have provided only true, accurate, current and complete information; and
(iv) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete at all times. Additionally, you agree to maintain the strict confidentiality of your account and any passwords issued to you for your use of or access to the Site or any portion thereof, and you agree not to allow any other entity to use any username(s) or password(s) that are issued to you. You shall be responsible for all activity that occurs under your account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. All information provided to us will be used in accordance with our Privacy Policy.

If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason. We also reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide that it would be in APIVITA’s best interest to do so.

As a Registered Member you will receive exclusive benefits only available when you shop online such as: (i) Exclusive Offers reserved just for our registered members;
(ii) Favourites’ List containing all your favourite APIVITA products, which we shall keep on file for future visits and convenient shopping;
(iii) notification by email on APIVITA’s news;
(iv) Fast Checkout entailing the storage of your billing and shipping information for future orders; and
(v) Order History which enables you to check your previous orders’ information and status as well as to re-order from previous purchases. In order to view your order history you need to sign into My Account and select Order History from the left hand selection bar.

You may at any point in time unsubscribe from any of the services provided to you or receiving emails from us by editing your profile under My Account or simply by clinking the unsubscribe link at the bottom of an email we have sent you.

SHOPPING ONLINE

Shopping is easy, convenient and secure. Simply select the product you want to purchase, the desired quantity, size or shade and click “add to bag”. When you’ve completed shopping click the “Continue Checkout” button and follow the instructions to checkout and complete your order. Please note that you may change the contents or edit the quantities of items in your shopping bag until you click “Submit Order”, after which your order will be processed. After submitting your order, a “Thank You” page will be displayed and your order number will be provided. You will also receive an email confirmation shortly after your order has been submitted (please check both junkmail and inbox). If your email confirmation does not arrive within 24 hours after you have placed your order, please contact us via email for assistance.

You may track your order by using your tracking number included in your shipping confirmation email or via the Order History section for registered members only.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please email us using your order number.

PAYMENT

PAYMENT
APIVITA accepts Visa and Mastercard credit cards. Entering credit card information on this is secure. All order information is encrypted (using SSL encryption technology) in order to protect credit card information submitted during the checkout process. For security purposes, your billing name and address must match the credit card information used for payment.

If your credit card is declined your order cannot be processed and you will see an automatic message on your screen.

You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.

FRAUDULENT USE OF YOUR CREDIT CARD

FRAUDULENT USE OF YOUR CREDIT CARD
We would like to inform you that should there be a confirmed fraudulent use of your credit card, your charge may be cancelled following a request to the credit card issuing Bank or other Issuing Institution, which shall investigate your complaint or accusation. For this reason you are required to immediately notify the issuing bank or institution after detecting such occurrence in order for the latter to cancel the card and to preclude its use from unauthorised persons.

DELIVERY AND SHIPPING POLICY

Your order will be processed within 1-3 working days after submission and will be shipped by Australian Post eParcel to the shipping address you have indicated when submitting your order.

Shipping charges are $7 flat rate for Standard Post and $10 for Express Post. You will be able to see those charges during checkout, before you submit your order. All orders over $100 are eligible for free shipping by Standard Post.

Orders to New Zealand are shipped via Standard Air Mail with proof of delivery. Prices are calculated at the time of check out, according to weight and destination post code.

Shipping time by Express Post within Australia is 1-2 business days. However, destinations outside the Express Post network (Rural destinations) can take longer.

Other

Promotion codes: From time to time, we will reward our customers with special promotional offers via email. These offers are available for a limited time only and expire on the date communicated. To redeem promotion codes, simply enter your promotion code in the text box marked “Promotion Code” on the Billing page during the Checkout process. When a promotion code is accepted, it will be displayed on the Order Review page. Please note however that promotion codes are case sensitive and should be entered exactly as they appear. Only one promotion code may be used per online order.

After-sales-service: We are available for any after-sales service you may require. Please contact us using the information provided below.

All orders are processed, delivered and shipped on business days only (i.e. Monday to Friday). Orders submitted on Saturdays, Sundays or public holidays (including metro Melbourne public holidays) will be processed the following workday.

Please note that we can only ship within Australia and New Zealand. Please refer to our Store Locator to find where APIVITA products are sold worldwide or select a different region at the top right of this screen. The table below shows shipping charges based on total order weight:

 

From To Charges
Air Mail to New Zealand 0gr 250gr $7.90
  250gr 500gr $12.10
  500gr 750gr $16.30
  750gr 1kg $20.50

OTHER
Promotion codes: From time to time, we will reward our customers with special promotional offers via email. These offers are available for a limited time only and expire on the date communicated. To redeem promotion codes, simply enter your promotion code in the text box marked “Promotion Code” on the Billing page during the Checkout process. When a promotion code is accepted, it will be displayed on the Order Review page. Please note however that promotion codes are case sensitive and should be entered exactly as they appear. Only one promotion code may be used per online order.

After-sales-service: We are available to answer any questions you may have after you receive your products. Please email us or call 1300 274 848 during Monday to Friday 9am – 5.30pm.

RETURN POLICY

We check for any defects or for bad quality of products provided to our customers. All products are carefully packed and dispatched in excellent condition. However, if your order contains a damaged item you may return the product free of charge (excluding shipping charges) and we will make all possible efforts to replace it or else will reimburse you. Should your order be missing an item, please email us at info@apivita.com.au and provide us with your invoice number so that we may rectify the problem.

You may also wish to return your order (in part of whole) within 14 days from shipping without needing to provide any justification. In this case you shall be reimbursed in the same way as you paid for your order and shall only pay for shipping costs of returned products. Any products for return shall be shipped to the following address PURE ELYSIUM PTY LTD, PO BOX 730, NORTHCOTE VIC 3070 AUSTRALIA, accompanied by the relevant return form, provided that the items returned are in their initial packaging, seals intact and in saleable condition.

SUBMISSIONS

We do not wish to receive any confidential, secret or proprietary information or other material from you either through the Site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain property of APIVITA and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any "moral rights" in posted information and materials have been waived.

DISCLAIMER OF WARRANTIES & LIABILITY

The Site, and any content available on the Site, are provided on an "as-is" and "as available" basis. To the fullest extent permitted by law, APIVITA disclaims all warranties, express or implied, including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement. You expressly agree that use of the Site is at your sole risk and you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the Site. Neither we nor any of our business partners represent or warrant that the Site will be uninterrupted or error-free, that defects, if any, will be corrected, or that the Site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality, performance or suitability of the Site or any content available on the Site. In the event of any problem with the Site or any content, you agree that your sole remedy is to cease using the Site.

All products and services listed or purchased on or through the Site are subject only to any applicable express warranties. To the fullest extent permissible by applicable law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, with respect to products and services listed or purchased on or through the Site. We disclaim any and all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misapplication.

Notwithstanding anything to the contrary.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product or service listed or purchased on or through the Site shall be limited to a refund of the purchase price paid for such product or service. Under no circumstances shall we or any of our business partners, or any of our or their respective officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing, transmitting or distributing the Site or any product sold through the Site, or any part thereof, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages arising from or in connection with the Site or any content, products or services made available or listed on it, whether under a theory of breach of contract, negligence, strict liability or otherwise, even if such party has been advised of the possibility of such damages.

In any event our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.

INDEMNIFICATION

INDEMNIFICATION
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

APPLICABLE LAW AND OTHER TERMS

Any transaction executed through this site or any other activity in relation to this site and to these Terms and Conditions, Privacy Policy shall be governed by Australian law and any relevant dispute shall be subject to the exclusive jurisdiction of the competent court in the State of Victoria.

Any provision of these present terms and Privacy Policy which shall be deemed to be against law ceases automatically to be valid without in any way affecting the validity of the rest of the terms.

AMENDMENT OF THE TERMS

AMENDMENT OF THE TERMS
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of this Site.

We reserve the right to change these Terms and Conditions at any time by posting the changes on the Site. Any such amendment shall be effective once the revised terms have been posted on the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. We encourage you to visit this section of our Site regularly in order for you to remain informed of any changes.

 
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