SHIPPING INFORMATION

Shipping charges & options
For shipping your orders, APIVITA, in collaboration with FedEx, offers you FedEx Ground and FedEx 2Day shipping options.

 

 

  USA (contiguous states) Alaska & Hawaii Canada
Order Amount FedEx Ground FedEx 2Day FedEx Ground FedEx Ground
$00,01-49,99 $8,95 $22,95 $14,95 $24,95
Over $50,00 FREE $22,95 $14,95 $24,95
Delivery time: 2-7 business days 2-3 business days 4-9 business days 4-9 business days

 

All orders are processed, shipped and delivered on business days (Monday-Friday). Orders submitted on Saturdays, Sundays or public holidays will be processed the following workday.

FedEx Ground:

  • Most orders shipped via Ground Service are processed and shipped in 1-2 business days, depending on product availability.
  • Orders are usually delivered within 2-7 business days. Actual delivery time depends on shipping distance and may vary.
  • Orders destined for Alaska or Hawaii are usually delivered within 4-9 business days.
  • Orders destined for Canada are usually delivered within 4-9 business days.

FedEx 2Day:

  • 2nd Day orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.
  • 2nd Day orders placed after 3:00 PM ET will be processed and shipped the next business day.
  • Most orders shipped via 2nd Day Service are usually delivered by the end of the second business day after they are shipped.
  • We're sorry, orders destined for Alaska, Hawaii and Canada are not eligible for 2nd Day Service.

Shipments to P.O. Box and APO/FPO addresses
We are sorry, but we do not ship to P.O. boxes or military APO / FPO addresses at this time.

Shipping to Alaska and Hawaii
APIVITA Online accepts orders being shipped to Alaska and Hawaii. Orders are shipped with FedEx Ground Service. We are sorry but orders destined for Alaska and Hawaii are not eligible for 2nd Day Service.

Shipping to Canada
APIVITA Online accepts orders being shipped to Canada. Orders are shipped with FedEx Ground Service. We are sorry but orders destined for Canada are not eligible for 2nd Day Service.



SHIPPING COUNTRIES

Orders placed at www.apivita.com/usa will be delivered within US and Canada.

If you are from Europe or Australia, please check the selection box on the right top of each page to switch region.

For other countries, please refer to our Store Locator to find where APIVITA products are sold near you.



RETURNS AND EXCHANGES

Returns & exchanges
You may also wish to return an item purchased through apivita.com/us within 14 days from the shipping date. In this case you will be reimbursed in the same way as you paid for your order and will pay for all return shipping costs related to your order. Any products for return shall be shipped to the following address SYSTEM Beauty, 731 Eight Twenty Blvd, Suite 100, Fort Worth, TX 76106 USA or such other address as we later note on the website, provided that the items returned are in their initial packaging, undamaged and not used. For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx or insured Parcel Post. We're sorry, your original shipping fees and return shipping fees are not refundable.

Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us at info-us@apivita.com or call 817-916-4410 or 877-761-5855 (toll free). Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier and return to us if requested. Items will be considered in good condition and sales final if not notified within the period noted above.

For further information regarding returns, email us at info-us@apivita.com. We will be happy to assist you.

Please note: Only items purchased via apivita.com/usa may be returned for refund.



CONTACT INFORMATION

Contact us
For any reason and at any time you may contact APIVITA S.A, through our web administrator System Beauty, by telephone on 817-916-4410 or 877-761-5855 (toll free) or e-mail info-us@apivita.com or by post at 731 Eight Twenty Blvd, Suite 100, Fort Worth, TX 76106 USA.