SHOPPING ONLINE

Searching for products
To find your favorite APIVITA product or view the full range of APIVITA products, use the following searching functionalities:

  • Search by keywords: Type a product name, ingredient, or category in the Search box at the upper right of any page of apivita.com to get a list of products that match your search. Each product is listed with a picture, price, and other details. Search tips: If you're not getting the search results you expected, please check the spelling of the item. Or type multiple words to focus your search. For example, to search for a lotion that contains propolis, type "lotion propolis" in the Search box.
  • Search by product category: Search step-by-step and find the products you prefer selecting the product category of your interest at the top of any page. Each product category contains a number of sub-categories to refine the category content. The sub-categories are displayed on the left-hand side.
  • Search by concern: Find products appropriate for your special needs and concerns by selecting the appropriate sub-category on the left-hand side under product categories.

How to shop online
Welcome to APIVITA Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

  • Step One: Select the desired quantity, size or shade and click “add to cart”.
  • Step Two: When you've completed shopping, click the “Checkout” button, which is found on each page. Then, simply follow the instructions to checkout and complete your order. Please note that you may change the contents or edit the quantities of items in your shopping bag until you click “Submit Order.” After clicking “Submit Order” your order will be processed.
  • Step Three: After your order has been submitted, a “Thank You” page will be displayed and your order number will be provided. You will also receive an email confirmation shortly after your order has been submitted (please check both junk mail and inbox). If your email confirmation does not arrive within 24 hours after you have placed your order, please contact us via e-mail at info-us@apivita.com for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please e-mail us at info-us@apivita.com us. For fastest service, please have your order number available.

Shopping cart
Click on “My Cart” on the upper right side of any page of apivita.com/usa to display a list of items you selected to purchase, the selected quantities of each item, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

If you wish to delete an item from your Shopping Cart, simply go to “My Cart” and select the “Remove” button. The item will be removed from your shopping cart.

Item availability
If an item is not available, it will be shown as out of stock on its product page. Unfortunately you cannot add out of stock items to your Shopping Cart. If you have any further questions on out of stock items, please contact us via email at info-us@apivita.com.

Promotion codes
From time to time, we will reward our customers with special promotional offers via email. These offers are available for a limited time only and expire on the date communicated. To redeem promotion codes, simply enter your promotion code in the text box marked “Coupon Code” on your Shopping Cart. When a promotion code is accepted, it will be displayed on the “Order Review” page.

Please Note: Promotion codes are case sensitive and should be entered exactly as they appear. Only one promotion code may be used per online order.

Sales tax
All prices indicated for products available on the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of shipping charges and any sales or use taxes that we may be required to collect by the jurisdictions where orders are taken or products are shipped to. The total cost of your order will include any such applicable taxes we may be required to collect.

Payment options
APIVITA accepts payments through PayPal. Please note that you do not need to have or create a PayPal account to complete an order. PayPal accepts all valid debit and credit cards.

After placing your order on our website, you will be redirected on PayPal’s secure page to fulfill your payment. At this point, you can either login your PayPal account or pay with your debit or credit card as a PayPal guest.

If your payment is declined your order cannot be processed and you will see an automatic message on your screen.

Security online
At APIVITA Online, we understand how important security is to you. Therefore, all orders placed on apivita.com/us are encrypted using Secure Socket Layer (SSL) encryption technology to protect any credit card information that is submitted at the time of the order.



SHIPPING INFORMATION

Shipping charges & options
For shipping your orders, APIVITA, in collaboration with FedEx, offers you FedEx Ground and FedEx 2Day shipping options.

USA (contiguous states) Alaska & Hawaii Canada
Order Amount FedEx Ground FedEx 2Day FedEx Ground FedEx Ground
$00,01-49,99 $8,95 $22,95 $14,95 $24,95
Over $50,00 FREE $22,95 $14,95 $24,95
Delivery time: 2-7 business days 2-3 business days 4-9 business days 4-9 business days

All orders are processed, shipped and delivered on business days (Monday-Friday). Orders submitted on Saturdays, Sundays or public holidays will be processed the following workday.

FedEx Ground:

  • Most orders shipped via Ground Service are processed and shipped in 1-2 business days, depending on product availability.
  • Orders are usually delivered within 2-7 business days. Actual delivery time depends on shipping distance and may vary.
  • Orders destined for Alaska or Hawaii are usually delivered within 4-9 business days.
  • Orders destined for Canada are usually delivered within 4-9 business days.

FedEx 2Day:

  • 2nd Day orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.
  • 2nd Day orders placed after 3:00 PM ET will be processed and shipped the next business day.
  • Most orders shipped via 2nd Day Service are usually delivered by the end of the second business day after they are shipped.
  • We're sorry, orders destined for Alaska, Hawaii and Canada are not eligible for 2nd Day Service.

Shipments to P.O. Box and APO/FPO addresses
We are sorry, but we do not ship to P.O. boxes or military APO / FPO addresses at this time.

Shipping to Alaska and Hawaii
APIVITA Online accepts orders being shipped to Alaska and Hawaii. Orders are shipped with FedEx Ground Service. We are sorry but orders destined for Alaska and Hawaii are not eligible for 2nd Day Service.

Shipping to Canada
APIVITA Online accepts orders being shipped to Canada. Orders are shipped with FedEx Ground Service. We are sorry but orders destined for Canada are not eligible for 2nd Day Service.

Shipping to Other Countries
Orders placed at www.apivita.com/usa will be delivered within US and Canada.

If you are from Europe or Australia, please check the selection box on the right top of each page to switch region.

For other countries, please refer to our Store Locator to find where APIVITA products are sold near you.

Order Confirmation
After your order has been submitted, an order confirmation page will be displayed on your screen, providing you with your invoice number. You will then receive an APIVITA Order Confirmation by email with details of your purchase.

Once the warehouse has packed your order for shipment, you will receive an APIVITA Shipment Confirmation notice via e-mail. The e-mail contains order detail as well as a package tracking number.

Order tracking
To track your order, please use the tracking number included in your shipping confirmation email.
This tracking number can also be accessed via the Order History section for APIVITA Online registered members.



RETURNS AND EXCHANGES

Returns & exchanges
You may also wish to return an item purchased through apivita.com/us within 14 days from the shipping date. In this case you will be reimbursed in the same way as you paid for your order and will pay for all return shipping costs related to your order. Any products for return shall be shipped to the following address SYSTEM Beauty, 731 Eight Twenty Blvd, Suite 100, Fort Worth, TX 76106 USA or such other address as we later note on the website, provided that the items returned are in their initial packaging, undamaged and not used. For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx or insured Parcel Post. We're sorry, your original shipping fees and return shipping fees are not refundable.

Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us at info-us@apivita.com or call 817-916-4410 or 877-761-5855 (toll free). Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier and return to us if requested. Items will be considered in good condition and sales final if not notified within the period noted above.

For further information regarding returns, email us at info-us@apivita.com. We will be happy to assist you.

Please note: Only items purchased via apivita.com/usa may be returned for refund.



ACCOUNT INFORMATION

How to create an account
To register and create an account with APIVITA Online, click here and fill in the required fields with your personal information. All of the personal information you provide will be held in accordance with our Privacy Policy.

As a Registered Member you will receive exclusive benefits only available when you shop online:

  • Exclusive Offers — reserved just for our registered members.
  • Wishlist — create a list of your favourite APIVITA products. We will keep them on file for future visits and convenient shopping.
  • New Products — you will receive APIVITA Online email news highlighting what's new at APIVITA Online. Be the first to know about product launches, exciting new trends, online shopping offers and helpful tips to keep you looking and feeling great.
  • Fast Checkout — by storing your billing and shipping information, APIVITA Online can make shopping quicker and easier.
  • Order History – you may check your previous orders’ information and status as well as to re-order from previous purchases.

Forgot your password?
In case you have forgotten your username or password, please do the following steps:

  1. Click on “Login
  2. Click on “Forgot your password/ username”
  3. Enter your email address (the one you used for your registration) and click on “Continue”
  4. Please check your email and follow the link to create a new password.
  5. You will receive an email from APIVITA Online entitled “reset your password” which will show you your username.
  6. Click on the link in the email.
  7. Enter your new password.
  8. Click on “Continue”
  9. You will see the on-screen message: “!!Your account has been modified!!”
  10. Click “Login here”
  11. Complete the login page by entering your username and reset password.

Update your account information
Click on My Account after having logged in.

View order history
You may view your order history by signing into My Account and selecting Order History from the left hand selection bar.

Re-order from previous purchases
You may re-order from previous purchases by signing into My Account and selecting Order History from the left hand selection bar.

Unsubscribe from mailing list
If you no longer wish to receive emails from APIVITA Online, you may edit your profile under My Account or simply click the unsubscribe link at the bottom of an email we have sent you.



CONTACT INFORMATION

Contact us
For any reason and at any time you may contact APIVITA S.A, through our web administrator System Beauty, by telephone on 817-916-4410 or 877-761-5855 (toll free) or e-mail info-us@apivita.com or by post at 731 Eight Twenty Blvd, Suite 100, Fort Worth, TX 76106 USA.