SHOPPING ONLINE

Searching for products
To find your favorite APIVITA product or view the full range of APIVITA products, use the following searching functionalities:

• Search by keywords: Type a product name, ingredient, or category in the Search box at the upper right of any page of apivita.com to get a list of products that match your search. Each product is listed with a picture, price, and other details. Search tips: If you're not getting the search results you expected, please check the spelling of the item. Or type multiple words to focus your search. For example, to search for a lotion that contains propolis, type "lotion propolis" in the Search box.
• Search by product category: Search step-by-step and find the products you prefer selecting the product category of your interest at the top of any page. Each product category contains a number of sub-categories to refine the category content. The sub-categories are displayed on the left-hand side.
• Search by concern: Find products appropriate for your special needs and concerns by selecting the appropriate sub-category on the left-hand side under product categories.
• Search by ingredient: Visit Our Ingredients section at the top of any page of apivita.com to learn about the ingredients used to create APIVITA products including uses, mythology and origins. Ingredients are listed in alphabetical order, and products that include the selected ingredient are displayed.

How to shop online
Welcome to APIVITA Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

• Step One: Select the desired quantity, size or shade and click “add to bag”.
• Step Two: When you've completed shopping, click the “Continue Checkout” button, which is found on each page. Then, simply follow the instructions to checkout and complete your order. Please note that you may change the contents or edit the quantities of items in your shopping bag until you click “Submit Order.” After clicking “Submit Order” your order will be processed.
• Step Three: After your order has been submitted, a “Thank You” page will be displayed and your order number will be provided. You will also receive an email confirmation shortly after your order has been submitted (please check both junk mail and inbox). If your email confirmation does not arrive within 24 hours after you have placed your order, please contact us via email for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please email us. For fastest service, please have your order number available.

Shopping bag
Click on “My Bag” on the upper right side of any page of apivita.com to display a list of items you selected to purchase, the selected quantities of each item, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

If you wish to delete an item from your Shopping Bag, simply go to “My Bag” and select the “Remove” button. The item will be removed from your shopping bag.

Item availability
If an item is not available, it will be shown as out of stock on its product page. Unfortunately you cannot add out of stock items to your Shopping Bag. If you have any further questions on out of stock items, please contact APIVITA Natural Cosmetics via email at info@apivita.com.au.

Promotion codes
From time to time, we will reward our customers with special promotional offers via email. These offers are available for a limited time only and expire on the date communicated. To redeem promotion codes, simply enter your promotion code in the text box marked “Promotion Code” on the Billing page during the Checkout process. When a promotion code is accepted, it will be displayed on the “Order Review” page.

Please Note: Promotion codes are case sensitive and should be entered exactly as they appear. Only one promotion code may be used per online order.

Sales tax
All prices indicated for products available via the Website are inclusive of GST (where applicable) at the current rates and are exclusive of shipping charges. The total cost of your order is the price of the products ordered including GST and shipping charges as set out in the Shipping information section of the Website.

Payment options
APIVITA accepts Visa, Mastercard and AMEX credit cards. Payment processing is done at the time of checkout through our payments provider, NAB (National Australia Bank). Entering credit card information on this website is secure. All order information is encrypted (using SSL encryption technology) in order to protect credit card information submitted during the checkout process. For security purposes, your billing name and address must match the credit card information used for payment.

If your credit card is declined your order cannot be processed and you will see an automatic message on your screen.

Security online
At APIVITA Online, we understand how important security is to you. Therefore, all orders placed on apivita.com are encrypted using Secure Socket Layer (SSL) encryption technology to protect any credit card information that is submitted at the time of the order.

SHIPPING INFORMATION

Shipping options & charges

Your order will be processed within 1-3 working days after submission and will be shipped by Australia Express Post to the shipping address you have indicated when submitting your order. Shipping charges are calculated based on the total weight of your selected products. You will be able to see those charges during checkout, before you decide to submit your order. Orders to New Zealand are shipped via Standard Air Mail. Prices are calculated at the time of check out, according to total order weight. Shipping time by Express Post within Australia is 1-2 business days. However, destinations outside the Express Post network can take longer.

All orders are processed, delivered and shipped on business days only (i.e. Monday to Friday). Orders submitted on Saturdays, Sundays or public holidays (including metro Melbourne public holidays) will be processed the following workday.

Please note that we can only ship within Australia or to New Zealand. Please refer to the Store Locator to find where APIVITA products are sold worldwide or select a different region at the top right of this screen.

Refer to the table below for indicative shipping charges:

Free Shipping
Shipping is free for all orders over $100.
Free shipping option will appear at the time of checkout, after you enter your shipping address, provided that the subtotal value of products in your shopping cart is $100 or more.
Offer is valid for Australian locations only.
Some items (such as reduced priced promo packs) may not be eligible to be included in the subtotal.
Ongoing offers are subject to change without notice.

Order Confirmation
After your order has been submitted, an order confirmation page will be displayed on your screen, providing you with your invoice number. You will then receive an APIVITA order confirmation by email with details of your purchase.

Order tracking
To track your order, please use the tracking number included in your shipping confirmation email.
This tracking number can also be accessed via the Order History section for APIVITA Online registered members.

RETURNS AND EXCHANGES

Returns & exchanges
We check for any defects or for bad quality of products provided to our customers. All products are carefully packed and dispatched in excellent condition. However, if your order contains a damaged item you may return the product free of charge (excluding shipping charges) and we will make all possible efforts to replace it or else will reimburse you. Should your order be missing an item, please email us at info@apivita.com.au and provide us with your invoice number so that we may rectify the problem.

You may also wish to return your order (in part of whole) within 14 days from shipping without needing to provide any justification. In this case you shall be reimbursed in the same way as you paid for your order and shall only pay for shipping costs of returned products. Any products for return shall be shipped to the following address PURE ELYSIUM PTY LTD, SUITE 1 365 SMITH STREET, FITZROY, VIC 3065 AUSTRALIA, accompanied by the relevant return form, provided that the items returned are in their initial packaging, seals intact and in saleable condition.

For further information regarding returns, email us at info@apivita.com.au. We will be happy to assist you.

Please note: Only items purchased via apivita.com.au may be returned for refund.

ACCOUNT INFORMATION

How to create an account
To register and create an account with APIVITA Online, click here and fill in the required fields with your personal information. All of the personal information you provide will be held in accordance with our Privacy Policy.

As a Registered Member you will receive exclusive benefits only available when you shop online:

• Exclusive Offers — reserved just for our registered members.
• Favourites List — create a list of your favourite APIVITA products. We will keep them on file for future visits and convenient shopping.
• New Products — you will receive APIVITA Online email news highlighting what's new at APIVITA Online. Be the first to know about product launches, exciting new trends, online shopping offers and helpful tips to keep you looking and feeling great.
• Fast Checkout — by storing your billing and shipping information – APIVITA Online can make shopping quicker and easier.
• Order History – you may check your previous orders’ information and status as well as to re-order from previous purchases.

Forgot your password?
In case you have forgotten your username or password, please do the following steps:

1. Click on “Login”
2. Click on “Forgot your password/ username”
3. Enter your email address (the one you used for your registration) and click on “Continue”
4. Please check your email and follow the link to create a new password.
5. You will receive an email from APIVITA Online entitled “reset your password” which will show you your username.
6. Click on the link in the email.
7. Enter your new password.
8. Click on “Continue”
9. You will see the on-screen message: “!! Your account has been modified!!”
10. Click “Login here”
11. Complete the login page by entering your username and reset password.

Update your account information
Click on My Account after having logged in.

View order history
You may view your order history by signing into My Account and selecting Order History from the left hand selection bar.

Re-order from previous purchases

Unsubscribe from mailing list
If you no longer wish to receive emails from APIVITA Online, you may edit your profile under My Account or simply click the unsubscribe link at the bottom of an email we have sent you.

CONTACT INFORMATION

Contact us
Should you at any point in time and for any reason whatsoever require to contact us, you may do so by telephone on 1300 274 848 or email info@apivita.com.au